Guest Experience Manager

Guest Experience Manager at Mandarin Oriental Bodrum in Bodrum, Muğla, Turkey. This is a full-time, on-site role leading the Guest Experience team at a luxury 5-star resort. The posting asks for 5 to 7 years of experience, excellent written and verbal English and previous luxury hotel experience.

Key Responsibilities

• Train colleagues on operational procedures and functions and explain company policies; revise and change procedures when necessary.
• Meet managers to stay informed of changes affecting operations and share them with the Guest Experience team.
• Complete the daily Guest Experience allocation sheet and share it with relevant departments.
• Observe and evaluate colleagues' appearance and performance to ensure quality service and compliance with specifications.
• Inspect work areas and operating equipment for conformance to standards such as cleanliness or maintenance.
• Apply guest feedback to service-improvement efforts and inform colleagues about special events and promotions in the resort.
• Requisition necessary supplies, equipment or services.
• Resolve guest complaints and ensure follow-up by the Guest Experience team.
• Meet and greet guests, ensuring a smooth arrival and departure experience, and act on behalf of Mandarin Oriental, Bodrum to ensure guests are delighted and satisfied.
• Supervise and maintain the Legendary Quality Experience, Pillar and MOQA standards.
• Create a safe, comfortable and friendly working environment for the team.
• Welcome guests to their assigned suites and explain facilities and services in line with Legendary Quality Experience standards, and implement and maintain those standards throughout the department.

Requirements

• Bachelor's degree (Graduate); Master's (Student/Graduate) also listed.
• 5 to 7 years of experience.
• Knowledge of computers and systems; successful problem-solving skills.
• Excellent written and verbal command of English (Advanced in reading, writing and speaking); excellent overall communication skills; able to multi-task.
• Strong desire to provide excellent guest service; able to work well in a team; pleasant and outgoing personality.
• Multi-lingual is preferred; Official Guest Experience Manager School qualification; previous luxury hotel experience.

Salary & Benefits

The salary is not stated on the posting. Benefits stated on the posting: shuttle service, lodging/accommodation and cafeteria.

How to Apply

Apply through this listing on gulfvisasjobs.com. The apply link on this page takes you to the original Mandarin Oriental Bodrum posting on Kariyer.net.