Director Of Rooms

Director Of Rooms at Mandarin Oriental Bodrum in Bodrum, Muğla, Turkey. This is a full-time, on-site role leading the rooms division of a luxury 5-star resort. The posting asks for at least 3 years in a similar position at a luxury hotel, preferably a resort at an international location, and excellent communication in Turkish and English.

Key Responsibilities

• Support the company philosophy and culture through the Pillars of Legendary Quality Experiences to ensure guest satisfaction.
• Make sure customer satisfaction is delivered from arrival to departure in line with the standards and procedures manual and the Legendary Quality Experience.
• Put in place and maintain Mandarin Oriental, Bodrum grooming and appearance standards.
• Develop long and short range action plans and standardise methods and procedures, making sure colleagues know them.
• Schedule colleagues in line with the expected business level.
• Recommend changes in operating philosophy and the price and cost structure for all departments.
• Select department managers and supervisors and take necessary personnel actions within approved policies, budgets and salary ranges.
• Obtain information from department heads for effective hotel operation and attend meetings as scheduled.
• Review guest complaints and compliments, merchandising ideas, upcoming promotions and applicable policies and procedures.
• Communicate clearly at all levels, manage differences and change, and hold regular progress meetings with direct-report department heads.
• Hold regular meetings with the General Manager on business matters and action plans.
• Prepare the budget for Rooms and all Minor Operating Departments and the Capital Expenditure budget, and prepare the monthly forecast.

Requirements

• At least 3 years in a similar position at a luxury hotel, preferably a resort at an international location (the preferred candidate profile states 10 to 20 years).
• Excellent communication in Turkish and English.
• Experience managing large teams.
• Hospitality Management university degree.
• Class B driving licence.
• Military service completed.

Salary & Benefits

The salary is not stated on the posting. Benefits stated on the posting: shuttle service, accommodation and cafeteria.

How to Apply

Apply through this listing on gulfvisasjobs.com. The apply link on this page takes you to the original Mandarin Oriental Bodrum posting on Kariyer.net.