Spa Receptionist

This Spa Receptionist role at The St. Regis Istanbul is based in Nisantasi, Istanbul, Turkey, on the European side of the city, and suits a polished, guest-focused receptionist who enjoys keeping a luxury spa running smoothly. The successful candidate will schedule spa services, welcome guests, handle payments and support the spa team throughout the day.

Working in a five-star hotel spa, the role combines reservations and front-desk work with sales, cash handling and close coordination with therapists and managers.

Key Responsibilities

• Schedule services for individuals and large groups using the spa and salon reservations software system.
• Call guests to confirm scheduled services.
• Answer questions about available services.
• Update the reservations and cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues with the supervisor or manager.
• Check in guests for appointments, confirm first and last name, and provide general spa orientation on arrival.
• Promote and sell spa and salon services.
• Obtain the assigned bank, ensure accuracy of contracted monies, obtain change for the expected business level and keep the bank secure.
• Process guest payments and obtain payment authorisation as needed.
• Accept and log cash tips for employees.
• Balance, scan and drop receipts with Accounting.
• Notify Engineering of maintenance and repair needs.
• Report accidents, injuries and unsafe work conditions to the manager.
• Follow company policies and procedures, maintain a clean and professional uniform and appearance, maintain confidentiality and protect company assets.
• Welcome and acknowledge all guests to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear, professional language and answer telephones using appropriate etiquette.
• Develop positive working relationships and comply with quality-assurance expectations and standards.
• Stand, sit or walk for extended periods and move, lift, carry, push or pull objects up to 10 pounds.
• Perform other reasonable job duties as requested by supervisors.

Requirements

• 1 to 3 years of experience.
• Bachelor's or Master's degree.
• Advanced English.
• Military service completed.
• The posting text itself does not add a separate qualifications list beyond the Preferred Candidate panel.

Salary & Benefits

Salary is not stated in the source posting. Benefits include a shuttle, cafeteria, individual pension and private health insurance.

How to Apply

Apply through this listing on gulfvisasjobs.com using the direct application link provided.