Front Desk Agent

Front Desk Agent at Conrad İstanbul in Istanbul, Turkey, on the European side of the city. This front office role covers guest reception, check-in and check-out, and a consistently high standard of customer service. It suits a friendly, organised person who can work well alone and as part of a team.

Key Responsibilities

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Ensure an efficient reception experience, including check-in and check-out, and complete audit procedures.
• Keep the Front Office Manager and Reception Supervisors fully aware of relevant matters.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses when required and assist with Night Team training and development.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general information.
• Maximise room occupancy and use upselling techniques to promote hotel services and facilities.
• Use correct procedures for foreign currencies, credit cards and cash.
• Comply with hotel security, fire regulations and health and safety legislation.
• Follow company brand standards.
• Assist other departments as necessary.

Requirements

• Previous experience in a customer focused industry.
• Completed high school certificate or equivalent.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work alone and as part of a team.
• Competent IT proficiency.
• Previous cash handling experience advantageous.

Salary & Benefits

The salary is not stated in the source posting. Stated benefits include the Go Hilton Team Member Travel discount program, and support for team members' mental and physical wellbeing is also mentioned. No other specific benefit amount or package is stated.

How to Apply

Please apply through this listing on gulfvisasjobs.com, using the direct application link provided for this role.