Inbound Call Center Customer Representative

First Contact Service Iletisim Hizmetleri A.S. is hiring an Inbound Call Center Customer Representative for a full-time role that is fully remote in Turkey. The role handles incoming customer calls for an international client, ordering support, and menu and promotion information, including night shift work. Provinces listed include Ankara, Aydin, Balikesir, Bursa, Istanbul on the Asian and European sides, Izmir and Manisa.

Key Responsibilities

• Answer and manage incoming customer calls for a leading international client.
• Assist customers during the ordering process.
• Give accurate information about menu items and promotions.
• Ensure orders are processed efficiently and accurately.
• Maintain high customer satisfaction in every interaction.
• Escalate issues to the relevant departments when necessary.

Requirements

• Advanced verbal English, with advanced reading, writing and speaking.
• Able to work night shift; prior night shift experience is preferred.
• Stable and reliable internet connection of at least 50 Mbps, or the necessary infrastructure.
• Strong communication and customer satisfaction orientation.
• Teamwork, responsibility and solution orientation.
• Adaptable to a fast-paced, dynamic environment.
• Prior call centre or customer service experience is preferred.
• High school graduate, or associate or bachelor student or graduate education levels shown.

Salary and Benefits

The salary for this role is not stated in the source posting, so no salary figure is shown here. Benefits stated include remote work from home, pre-set regular shifts, equipment support, a fair and transparent bonus system, a friendly collaborative work environment, and career development opportunities.

How to Apply

Apply through this listing on gulfvisasjobs.com using the direct link to the source posting.