Guest Relations Officer

A hotel in Dubai, UAE is hiring a Guest Relations Officer to support daily operations and give every visitor a welcoming, well-looked-after stay. The role is for a guest-focused professional who stays courteous and efficient from arrival to checkout.

Key Responsibilities

• Welcome guests warmly and help with inquiries, requests and hotel information
• Handle guest feedback and resolve service concerns professionally
• Coordinate with reception, housekeeping, food and beverage and other departments
• Support check-in and check-out procedures when required
• Maintain accurate guest records and pass special requests to the right teams
• Follow up on guest concerns to reach satisfactory resolutions
• Promote hotel facilities, dining options and guest amenities
• Keep communication professional and protect guest confidentiality

Requirements

• Genuine guest-focused attitude with polished communication skills
• Calm, professional approach to feedback and service issues
• Able to coordinate smoothly across hotel departments
• Hospitality experience is an advantage

Salary & Benefits

The ad does not state a salary figure — discussed directly with the employer.

How to Apply

Email your updated CV to info.aljamal.hotels.services@gmail.com and mention the Guest Relations Officer role. You can also apply through the original listing: https://buzzon.khaleejtimes.com/classifieds/guest-relations-officer-7/

• Welcome guests and assist with inquiries, requests and hotel information
• handle feedback and resolve service concerns
• coordinate with reception, housekeeping, F&B and other departments
• support check-in/check-out
• keep guest records accurate and relay special requests
• follow up on concerns to resolution
• promote hotel facilities, dining and amenities

• Guest-focused with polished communication
• calm, professional with service issues
• smooth cross-department coordination
• hospitality experience a plus.

Hospitality professional with strong guest-relations and communication skills.

• Not specified in the ad — discussed directly with the employer.