Call Center Agent

A dynamic company in Dubai, UAE is hiring a friendly, customer-focused Call Center Agent to handle incoming and outgoing customer calls. The role suits someone who enjoys talking to people, stays calm under pressure, and keeps a professional, positive attitude on every call.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner
• Answer customer questions and share clear, accurate information
• Understand customer concerns and offer practical solutions
• Record customer details, requests, and call outcomes accurately
• Follow up on pending inquiries and service requests
• Escalate complex issues to the right department when needed
• Meet assigned service and performance targets

Requirements

• Good spoken English and strong communication skills
• Previous call center or customer service experience is an advantage
• Basic computer and data-entry skills
• Able to manage several customer interactions efficiently
• Professional, positive attitude in every conversation

Salary & Benefits

The ad does not state a salary figure — discussed directly with the employer.

How to Apply

Email your CV to hr.aljamal.travelandtourism@gmail.com and mention the Call Center Agent role. You can also apply through the original listing: https://buzzon.khaleejtimes.com/classifieds/call-center-agent-16/

• Handle inbound and outbound customer calls professionally
• Answer questions and provide accurate information
• Understand concerns and offer solutions
• Record customer details and call outcomes
• Follow up on pending inquiries
• Escalate complex issues
• Meet service and performance targets

• Good spoken English and communication skills
• Call center or customer service experience an advantage
• Basic computer and data-entry skills
• Able to handle multiple interactions efficiently

Good spoken English; prior customer service experience an advantage; basic computer skills.

• Not specified in the ad — discussed directly with the employer.