Guest Relations Manager

Guest Relations Manager in Istanbul, Turkey for Tepe Restaurant and Lounge, a premium restaurant and lounge with a Bosphorus view. This full-time, on-site role leads reservations and the guest experience, from the first booking to a warm farewell, and supports VIP guests and the front-office team.

Bekard is seeking a guest relations leader who can keep service smooth at peak times, coach host and hostess teams, and protect the standards expected in a high-end Istanbul venue.

Key Responsibilities

• Run and improve reservations across phone, online and walk-in channels.
• Oversee welcoming, seating flow and farewell for every guest.
• Lead host, hostess and front-office teams on shift.
• Coordinate table pacing with service and kitchen teams.
• Look after VIP guests and handle special requests with care.
• Monitor peak hours and shape the reservation strategy.
• Maintain service standards through table visits, satisfaction checks and service recovery.
• Handle guest feedback and complaints professionally.
• Train the team in etiquette and brand standards.
• Prepare daily and weekly front-office reports.

Requirements

• Three to five years in front office, reservations or guest relations in reputable restaurants, luxury venues or five-star hotels.
• Fluent written and spoken English; additional languages are a plus.
• Associate degree required; a bachelor's degree is preferred.
• Experience with reservation, CRM and call-centre systems and digital booking platforms.
• Strong MS Office skills.
• Strong communication, leadership and organisation skills.
• Comfortable with high-volume service, VIP guests and shift work.

Salary and Benefits

Salary is not stated in the source posting. Benefits include a dynamic working environment, competitive salary and performance-based incentives (no figure stated), shift-based hours, transport arranged around shifts, a complimentary daily four-course staff meal, free uniform dry-cleaning and career growth opportunities.

How to Apply

Apply through this listing on gulfvisasjobs.com using the direct link to the source posting.

• Run and improve reservations across phone, online and walk-in channels.
• Oversee welcoming, seating flow and farewell for every guest.
• Lead host, hostess and front-office teams on shift.
• Coordinate table pacing with service and kitchen teams.
• Look after VIP guests and handle special requests with care.
• Monitor peak hours and shape the reservation strategy.
• Maintain service standards through table visits, satisfaction checks and service recovery.
• Handle guest feedback and complaints professionally.
• Train the team in etiquette and brand standards.
• Prepare daily and weekly front-office reports.

• Three to five years in front office, reservations or guest relations in reputable restaurants, luxury venues or five-star hotels.
• Fluent written and spoken English; additional languages are a plus.
• Associate degree required; a bachelor's degree is preferred.
• Experience with reservation, CRM and call-centre systems and digital booking platforms.
• Strong MS Office skills.
• Strong communication, leadership and organisation skills.
• Comfortable with high-volume service, VIP guests and shift work.

• Associate degree required; a bachelor's degree is preferred.
• Fluent written and spoken English; additional languages are a plus.
• Three to five years in front office, reservations or guest relations in reputable restaurants, luxury venues or five-star hotels.
• Experience with reservation, CRM and call-centre systems and digital booking platforms, plus MS Office.

• Dynamic working environment.
• Competitive salary and performance-based incentives (no figure stated).
• Shift-based hours with transport arranged around shifts.
• Complimentary daily four-course staff meal.
• Free uniform dry-cleaning.
• Career growth opportunities.

Salary is not stated in the source posting.