IT Support Staff

First Contact Service Iletisim Hizmetleri A.S. is hiring IT Support Staff in Izmir, Turkey. This is a full time, on site, entry level role for candidates with 0 to 2 years of experience who will handle technical support requests, IT equipment and user accounts for employees.

Key Responsibilities

• Receive, log and follow up technical support requests from employees via phone, email or the ticketing system, ensuring timely resolution
• Install, maintain and technically support laptops, printers and other IT equipment
• Diagnose and resolve hardware and software issues, including Windows operating systems and Microsoft Office applications, on site or remotely
• Handle daily IT support operations including corporate email account configuration, printer connectivity, password resets and related user support
• Support setup of computers and system access for new employees and deactivation of access for departing employees
• Assist in fulfilling equipment requests from the Operations Department, preparing devices and managing equipment assignment and handover
• Maintain accurate, up to date IT asset inventory records, monitor equipment tracking and support related reporting

Requirements

• Associate's or Bachelor's degree in Computer Programming, Computer Technology or a related field
• 0 to 2 years of experience in IT or IT support roles
• Basic knowledge of installation and setup of IT hardware including computers and printers
• Proficiency in Windows operating systems and Microsoft Office
• Basic understanding of networking technologies (IP, DHCP, DNS) and network connectivity troubleshooting
• Strong planning, organisational and task management skills
• Structured, disciplined and results oriented approach
• Strong teamwork and cross department communication and coordination
• Completion of compulsory military service (for male candidates)
• Currently residing in Izmir
• Preferred: 1 to 2 years of experience, English Good

Salary & Benefits

Salary is not stated for this role, and no benefits are listed on the posting.

How to Apply

Apply through this listing on gulfvisasjobs.com using the direct link to the original posting.