IT Support Specialist

A Dubai-based IT services company is looking for a hands-on IT Support Specialist to keep its everyday technology running smoothly. In this role, you will be the friendly first point of contact for colleagues who need help, resolving technical issues quickly so the whole team can stay productive.

This is a full-time, on-site position in Dubai suited to someone with 1–2 years of experience in IT support who enjoys solving problems and helping people.

• Provide day-to-day technical assistance to staff as the first point of contact for IT issues.
• Install, configure and maintain desktop computers, laptops, printers and other peripherals.
• Diagnose and resolve hardware, software and basic network problems.
• Create and manage user accounts, email access and system permissions.
• Monitor network and system performance and act on issues before they escalate.
• Apply operating system updates, patches and security measures on schedule.
• Keep accurate records of IT equipment and assets.
• Carry out routine preventive maintenance on systems and devices.
• Support data backup and recovery processes.
• Respond to service requests within agreed timeframes and escalate complex cases when needed.
• Maintain clear documentation of issues, fixes and procedures.
• Follow company IT security policies and industry best practices.

• 1–2 years of experience in IT support or a similar technical role.
• Solid working knowledge of computer hardware, software, operating systems and basic networking.
• Strong troubleshooting and problem-solving skills.
• Clear communication skills and a patient, service-oriented attitude.
• Ability to prioritize and manage several requests at once.

• Competitive salary package.
• Modern, technology-driven working environment.
• Training and professional development opportunities.
• Genuine room for career growth within the company.