We are looking for a kind, polished call centre agent to collaborate closely with other team members to deliver exceptional customer service by responding to inquiries, managing grievances, and troubleshooting issues with our goods and services. The call centre agent may handle a high volume of inbound, outbound, or both types of calls, and they should work to make each caller’s experience positive. They will pay attention to clients’ calls to comprehend the context of their inquiries or grievances, respond to all inquiries or complaints, and do so in a precise and timely manner.
You need to be efficient, customer-focused, and detail-oriented to succeed as a call centre agent. You ought to be kind, dependable, competent, and flexible.
The duties of a call centre representative include taking or returning calls from customers to identify and handle their requirements, grievances, or other problems with goods or services.
making sure that clients feel supported and valued while providing prompt and accurate responses to callers.
By actively listening to calls, I may confirm or clarify information and, as necessary, calm down irate clients.
establishing enduring bonds of trust and dependability with customers and other members of the call centre staff.
making appropriate use of tools, databases, software, and scripts.
Understanding call centre metrics and working to meet or exceed them while delivering superior, dependable customer service
selling or recommending goods or services that would better meet the demands of the customer.
send your cv to 0542852378