Customer Service Representative Needed In Dubai

Job Description

For a position in Dubai, United Arab Emirates’ telecom industry, we are presently looking for a Customer Service Representative. A minimum of one year’s experience in customer service, preferably in the telecom sector, is required for the ideal candidate. The fast-paced world of telecommunications presents an exciting opportunity to support and assist customers in this role.

Responsibilities

Your duties as a Customer Service Representative in the Dubai Telecom industry will consist of:

Answering questions from clients and fixing problems with telecom services.
Fiving clients information about telecom services and products.
Answering questions about accounts and billing for clients.
Handling service cancellations, adjustments, and orders.
Keeping thorough records of all conversations and transactions with customers.
Recognising complex issues and reporting them to the relevant department.
Keeping up high standards for both service quality and client satisfaction.
Keeping abreast of the most recent developments in telecom services and products.
Assisting a team that provides effective and positive customer service.

Requirements

You must fulfil the following qualifications in order to be considered for the Customer Service Representative position in the telecom industry:

At least a year’s worth of experience working in customer service.
Familiarity with the telecom sector, including its services and goods.
Exceptional interpersonal and communication abilities.
The ability to solve problems and deal with client complaints.
Strong multitasking and organising abilities.
Knowledge of customer support systems and software.

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