Stella Irukwu
About Me
A conscientious, polite and hardworking professional experienced in working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Highly trustworthy, ethical, and discreet individual who is confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects with the ability to multi-task effectively.
Education
Wilkes University 2010 - 2012
Master of Business Administration
Babcock University 2004 - 2008
Bachelor of Arts: Mass Communication
Work & Experience
Nigerian Breweries Plc August 2020 - Current Job
Customer Experience & Backend Support
• Generate daily open order, POC and ad hoc reports for various regional, zonal and area sales managers in order to assist them in tracking and monitoring customer orders.
• Carry out products image update at the Virto backend whenever required.
• Assist with outlet validation, creation and resetting of password for over 1000 outlets on Virto backend.
• Attend to incoming mails that are centered on distributor mapping issues, outlet activation and deactivation and non-visibility of MyJara points on the Quick Drinks application.
• Daily attend to customers issues/complaints via phone calls, WhatsApp and Telegram groups, thereby increasing Quick Drinks app usage and order placement rapidly.
• Engage in NPS calling of customers to get their feedbacks on their usage of the Quick Drinks application and developing ways to make their experience better.
• Use audit logs to change the status of failed Orders on Quick Drinks application.
Binta International School August 2017 - July 2020
Administrative Officer
• Planed and coordinated sporting activities, graduation and end of year parties for staff and students.
• Assisted in lesson planning and organization for all members of staff, scheduled and coordinated meetings and prepared minutes of every meeting.
• Collected school and other fee payment slips from parents and issued receipts.
• Maintained and organized school and students records both electronically and manually.
• Ordered and managed office supplies and executed other duties such as printing and photocopying.
• Responded to enquiries from existing and prospective parents via phone calls.
Smart Partners Consulting Limited May 2014 - March 2016
HR/Business Officer
• Engaged in B2B marketing and built relationships with clients by developing a good understanding of their companies.
• Advertised vacant positions on social media on behalf of clients.
• Received and reviewed applications, managed interviews and tests and created a shortlist of candidates for clients.
Boys and Girls Clubs of Greater Washington March 2012 - Sept 2013
Human Resources Coordinator
• Managed, organized and updated files, records, correspondence, and reports.
• Conducted criminal background checks and drug-screens on all job applicants, engaged in the data entry process of new hires, and carried out the payroll process for all employees using the ADP system.
• Closed out terminated employees in the HR and Payroll databases by creating termination files for them and administered benefits to every employee.
• Maintained all personnel and recruitment files and served as the first point of contact for every employee.
Nigerian Bottling Company Plc August 2008 - August 2009
Administrative Assistant
• Scheduled management meetings, screened all incoming calls to the Plant Manager and maintained office supplies.
• Processed monthly dockets for all employees to receive the company’s products as part of their benefits.
• Prepared power point presentations and created tables and charts of daily production and sales on excel spreadsheet for the plant manager whenever required.
• Maintained office supplies to ensure that they never ran out.