Morrice Odhiambo Bala
About Candidate
REGIONAL SALES MANAGER / CUSTOMER SERVICE ADVISOR
Regional Sales Manager with over 10 years of professional experience driving organisational growth and profitability by handling customer enquiries and delivering the requested parts at workshops and Parts Sales Centres. Professional experience includes serving as Parts & Customer Service Manager with Sichey Automotive E. A Limited, Retail Manager with Executive Rental Limited, and Administrative Assistant with Deutsche Gesellschaft fur International Zusammenarbeit (GIZ) among other roles. Adept at advising customers on the use of genuine parts and accompanying warranties; reviewing item specifications on the parts catalogue against customer requirements, closing sales transactions, as well as stock management and reporting.
Location
Education
Diploma in Sales and Marketing Management
Work & Experience
Sichey Automotive E. A Limited is a leading provider of motor vehicle maintenance, OEM parts and also the local franchise holder for Case IH tractors in Kenya. • Developed and executed the company's Go-to-Market strategies for automotive parts sales and customer service. • Led promotional activities, including updating and training dealers and distributors of automotive parts on sale and storage of genuine OEM parts. • Designed and guided the implementation of the sales and merchandising programs at the dealer/distributor level in line with the company's national business development strategy. • Conducted market analysis and demand projection to guide the procurement and stocking of different categories of automotive parts. • Worked with Head of Technical Services, Head of Finance and Head of Procurement in preparing procurement plans, verifying delivered quantities and quality against the orders, and tracking the movement of stocks against sales records.
