Mashooque Ali
About Candidate
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Education
Work & Experience
Key responsibilities. •Handling and resolving customer complaints/ queries over phone. •Providing customers with relevant product and service information. •Complying with banking rules and regulations. •Resolving conflicts and managing customer expectations. •Taking ownership of each customer's call while prioritizing their needs. •Approaching customer's queries logically to provide the best possible solution. •Being aware and complying with any updates about the process.
Key responsibilities. •Handling and resolving customer complaints/ queries over phone. •Providing customers with relevant product and service information. •Complying with banking rules and regulations. •Resolving conflicts and managing customer expectations. •Taking ownership of each customer's call while prioritizing their needs. •Approaching customer's queries logically to provide the best possible solution. •Being aware and complying with any updates about the process.
