I will like to ensure that I am an active Technician that is always keep the Company standards, Policies and procedures and also maintain the SLA in good order at all times. I am a Customer-focused Desktop Support Technician with more than 10 years of success in a variety of computer operating systems applications and hardware. Analytical and adept at resolving complex network, Desktop and IP phones issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Setting up hardware, installations, configuring software and drivers. Maintaining and repairing technological equipment e.g. routers, or peripheral devices. Installing well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.). Accomplished support professional delivering reliable information and communications technology assistance. Maintained robust, high-performing systems through ongoing monitoring and improvement implementation. Resolve issues quickly and accurately through focused troubleshooting. Documentation of problems and solutions, I always work smart with my clients in customer service and make sure complain are as limited as 0.01%. I like to work with a team so we can exchange knowledge and ideas so that we grow and make our business to shine always.