Lilian Gladys Nyallay Baio
About Candidate
Highly motivated professional with a Bachelor of Arts in History and Sociology, complemented by a proven track record in customer support operations, data entry, and team management. Skilled in maintaining strong customer relationships, resolving complaints, and providing exceptional service. Recognized for promotion from Customer Support Intern to Customer Support Officer based on outstanding performance, completed a leadership certificate course as an Urban Resilient Assistant Officer, demonstrating a commitment to personal and professional development. Actively engaged in non-violence street campaigns to promote peaceful activities among youth. A dedicated and versatile team player with a strong work ethic and excellent problem-solving abilities. Seeking opportunities to apply skills and contribute to organizational success.
Location
Education
Achieved academic excellence in English, Mathematics, Literature, Government, History, Christian Religious Knowledge, Biology Participated in extracurricular activities such as Sports: 100m, 4 X 100m and Relay. Leadership Role: Deputy Head Prefect Demonstrated strong time management and organizational skills
Attained proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Acquired skills in: Adobe Photoshop, Adobe Illustrator, and HTML/CSS. Applied computer skills in: Creating professional presentations using PowerPoint, managing and analyzing data using Excel, and designing graphics and visuals using Adobe Photoshop and Illustrator.
Completed coursework in: Introduction to Social Work, Social Work Practice with Individuals and Families, Social Work Practice with Groups, Social Work Practice with Communities and Organizations, Crisis Intervention and Counseling Skills, Mental Health and Psychosocial Interventions, Social Work Ethics and Professionalism, Research Methods in Social Work, Gained practical experience through field placements or internships Developed strong interpersonal and communication skills through practical training
Relevant coursework included: Foundation of History Foundation Studies (English) European History Christian Ethics Sociology of Development History of Colonialism Globalization and Social Change Conducted research projects on: The Impact of Colonialism on Social Structures in Sierra Leone Gender Inequality in Contemporary Society Social Movements and Political Change in Africa Participated in: Student Research Symposium, presenting research findings on sociological topics Sociology Club, organizing and participating in discussions and events related to social issues Community Service Programs, providing support and assistance to underprivileged communities Developed strong analytical and critical thinking skills through coursework and assignments, which involved analyzing primary sources, critically evaluating historical and sociological theories, and conducting in-depth research on complex topics.
Work & Experience
Assist school examination body to conduct exams and allocate pupils to their respective class responsible for organization and distribution of exam papers.
• Good written and verbal communication skills. • Ability to gather both qualitative and quantitative information and bringing out meaningful recommendations. • Ability to manage and prioritize tasks.
• Conducting group counseling sessions to help students develop their personal and academic skills. • Providing career advice and guidance to Agape school students.
• Generating Awareness among the people in the communities about Profucts of United Bank of Africa. • Advising on and assisting with the services such as setting up savings accounts, authorizing
• Receiving and placing customer service telephone calls. • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. • Resolving customer complaints, managing database records,drafting status reports on customer service issues. • Responsible for data entry and data log management.
• Maintaining Customer relationships by receiving unprocessed cash, processing it to give the customers their receipts, and then sending it into their account. • Receive other bank cheques which are called OBC where the customer wants the money to be transferred into his or her account without cashing it at the close of work it’s been sent to Treasury to be processed and send into the customer's account. • Had to pay customers with cash taken out from the vault and at the end of the close of work whatever money that is left it’s been sent into the vault again after I must have seen I have balanced for the day.
Relief a colleague as a bulk teller, where customers work in the bank with a vast amount of money counted and given to the tellers to be put into the customer's accounts.
