Kevin Kanjuru
About Candidate
I have over three year of experience in diverse and challenging service in the field of Data entry and IT.
Attributes that contribute to my excellence are powerful time management and presentation skills, a disciplined approach to the task at hand and the ability to multitask and make sound judgments in day to day challenges. I am passionate about lasting customer satisfaction by delivery quality service and unparalleled support. Proficient in customer service best practices and related options. I have Extensive experience working with Microsoft programs i.e MS excel, MS Word, power point, Intermediate Coding (C++Java).
Location
Education
Work & Experience
• Assemble products in production line</p><br /> <p>• Employ high standards of assembly work to ensure high quality products are being produced on schedule.</p><br /> <p>• Assure product quality by designing testing methods; testing both sample and finished product; confirming manufacturing, assembly, and installation processes.</p><br /> <p>• Follow standard operating procedures and schedules to meet daily demands.</p><br /> <p>• Perform in-process inspection to ensure products meet specifications and standards or if any damages according to the chassis using a checklist.</p><br /> <p>• Provide documentation and technical know-how to support chassis/server product lines</p><br /> <p>• Adhere to company and production department’s policies and procedures<br /><br />
• Manage large amounts of incoming phone calls and answering questions about a company products or services.</p><br /> <p>• Build sustainable relationships and trust with customer accounts through open and interactive communication.</p><br /> <p>• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</p><br /> <p>• Keep records of customer interactions, process customer accounts and file documents and generate sales needs.</p><br /> <p>• Collecting and responding to customer feedback and identifying and assessing customers’ needs to achieve satisfaction.</p><br /> <p>• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</p><br /> <p>• Create and maintain record of daily problems and remedial actions taken, using call-center database.<br /><br />
