Hussein Hammoud

Provided support for ERP applications, ensuring smooth operation and<br /><br /> resolving any issues.<br /><br /> Configured and installed POS systems and cash counters, ensuring proper<br /><br /> functionality.<br /><br /> Installed and maintained up-to-date computer hardware and software on<br /><br /> desktops.<br /><br /> Managed help desk ticketing system, addressing user inquiries and<br /><br /> resolving technical issues.<br /><br /> Installed and configured TSC and Zebra barcode printers on the ERP<br /><br /> system.<br /><br /> Managed fingerprint and biometric access for all employees,<br /><br /> troubleshooting Windows-related issues.<br /><br /> Configured Android and Windows portable data terminals for efficient<br /><br /> stockkeeping inventory.<br /><br /> Assessed and reported anticipated costs for replacing or updating<br /><br /> computer equipment.<br /><br /> Created and managed local purchase orders through the ERP system to<br /><br /> maintain IT stock.<br /><br /> Monitored servers to ensure optimal performance and address any issues<br /><br /> promptly

Installed and configured the Epic Application system and provided general<br /><br /> helpdesk support for users and students.<br /><br /> Installed and troubleshooted printers to ensure proper functionality.<br /><br /> Prepared computer labs and conference rooms for efficient use.<br /><br /> Managed and handled tickets using the Team Dynamix system.<br /><br /> Collaborated with the network team to troubleshoot network issues.<br /><br /> Provided technical support for classes.<br /><br /> Updated all PCs to Windows 10 operating system.<br /><br /> Collaborated with the Security Team to apply Microsoft Authenticator for<br /><br /> all users.<br /><br /> Troubleshot hardware and software problems.<br /><br /> Configured VPN for all employees.<br /><br /> Worked on Ubuntu operating system.<br /><br /> Was in charge of JCI Project meetings between American University<br /><br /> Hospital and JCI Surveyors in New York.<br /><br /> Configured Office 365.<br /><br /> Configured Multi-Factor Authenticator for enhanced security.<br /><br /> Backed up data and systems in accordance with corporate business<br /><br /> continuity strategies.

Installed and configured hardware and software systems.<br /><br /> Managed the Qnet ticketing system and resolved user inquiries.<br /><br /> Troubleshot Hand Punch configuration for accurate time and attendance<br /><br /> tracking.<br /><br /> Provided general helpdesk support for various technical issues.<br /><br /> Installed new advanced Canon printers for the Flexcube System across all<br /><br /> branches.<br /><br /> Supported the Uniflow system for Canon printers.<br /><br /> Implemented backup and recovery solutions for desktops and thin clients.<br /><br /> Prepared new Windows images using Acronis software.<br /><br /> Authenticated NAC (Network Access Control) on all thin clients and<br /><br /> desktops.<br /><br /> Utilized Citrix Receiver for remote access and application delivery.<br /><br /> Upgraded the Windows operating system on all ATM machines.<br /><br /> Managed Active Directory and DNS configurations.<br /><br /> Worked on printer sessions for the Bankmate system.<br /><br /> Upgraded the operating system of all desktops and laptops to Windows 10.<br /><br /> Upgraded the Qnet ticketing system and CCTV systems for all branches to<br /><br /> Windows 10.

Developed Virtual Desktop Infrastructure (VDI) for all branches, enabling<br /><br /> efficient remote access and centralized management.<br /><br /> Implemented the migration of all computers to thin clients and installed<br /><br /> Citrix Receiver for streamlined desktop delivery.<br /><br /> Formatted computers across all branches, ensuring optimal performance<br /><br /> and security.<br /><br /> Applied the Email Archiving project with EMC SourceOne software<br /><br /> installation in head offices, enabling efficient email storage and retrieval.<br /><br /> Deployed operating systems using Acronis Loader for standardized and<br /><br /> efficient system setups.<br /><br /> Provided general help desk support, addressing user inquiries and<br /><br /> resolving technical issues