Hussein Hammoud
About Me
Seasoned IT Support Engineer with a proven track record of providing comprehensive technical assistance to large companies in the Middle East for over 8 years. Proficient in troubleshooting a wide range of IT issues, optimizing system performance, and ensuring seamless operations.
Education
Lebanese International University 2013-2017
Bachelor of information technology
CPD Alison 2023
Office 365 Administration Certificate
CPD Alison 2023
ITIL 4 Fundamentals
Work & Experience
Ansar Group November 2021 ‐ Current
IT support Engineer
Provided support for ERP applications, ensuring smooth operation and
resolving any issues.
Configured and installed POS systems and cash counters, ensuring proper
functionality.
Installed and maintained up-to-date computer hardware and software on
desktops.
Managed help desk ticketing system, addressing user inquiries and
resolving technical issues.
Installed and configured TSC and Zebra barcode printers on the ERP
system.
Managed fingerprint and biometric access for all employees,
troubleshooting Windows-related issues.
Configured Android and Windows portable data terminals for efficient
stockkeeping inventory.
Assessed and reported anticipated costs for replacing or updating
computer equipment.
Created and managed local purchase orders through the ERP system to
maintain IT stock.
Monitored servers to ensure optimal performance and address any issues
promptly
American University of Beirut August 2019 - November 2021
IT Engineer
Installed and configured the Epic Application system and provided general
helpdesk support for users and students.
Installed and troubleshooted printers to ensure proper functionality.
Prepared computer labs and conference rooms for efficient use.
Managed and handled tickets using the Team Dynamix system.
Collaborated with the network team to troubleshoot network issues.
Provided technical support for classes.
Updated all PCs to Windows 10 operating system.
Collaborated with the Security Team to apply Microsoft Authenticator for
all users.
Troubleshot hardware and software problems.
Configured VPN for all employees.
Worked on Ubuntu operating system.
Was in charge of JCI Project meetings between American University
Hospital and JCI Surveyors in New York.
Configured Office 365.
Configured Multi-Factor Authenticator for enhanced security.
Backed up data and systems in accordance with corporate business
continuity strategies.
Bank Audi March 2018 - July 2019
IT support specialist
Installed and configured hardware and software systems.
Managed the Qnet ticketing system and resolved user inquiries.
Troubleshot Hand Punch configuration for accurate time and attendance
tracking.
Provided general helpdesk support for various technical issues.
Installed new advanced Canon printers for the Flexcube System across all
branches.
Supported the Uniflow system for Canon printers.
Implemented backup and recovery solutions for desktops and thin clients.
Prepared new Windows images using Acronis software.
Authenticated NAC (Network Access Control) on all thin clients and
desktops.
Utilized Citrix Receiver for remote access and application delivery.
Upgraded the Windows operating system on all ATM machines.
Managed Active Directory and DNS configurations.
Worked on printer sessions for the Bankmate system.
Upgraded the operating system of all desktops and laptops to Windows 10.
Upgraded the Qnet ticketing system and CCTV systems for all branches to
Windows 10.
Bank Byblos June 2017 - December 2017
IT support specialist
Developed Virtual Desktop Infrastructure (VDI) for all branches, enabling
efficient remote access and centralized management.
Implemented the migration of all computers to thin clients and installed
Citrix Receiver for streamlined desktop delivery.
Formatted computers across all branches, ensuring optimal performance
and security.
Applied the Email Archiving project with EMC SourceOne software
installation in head offices, enabling efficient email storage and retrieval.
Deployed operating systems using Acronis Loader for standardized and
efficient system setups.
Provided general help desk support, addressing user inquiries and
resolving technical issues